We have a 100% Satisfaction Guarantee!

 

If there is a problem with your order, please email us at Obelodesign@gmail.com or fill out our contact form and we will reach out to you directly. We are happy to make exchanges for items that have not been worn or damaged or offer a full refund (minus shipping) if you are unsatisfied with your order for any reason within 14 days of receipt. Since returns and exchanges will be traveling by mail, we can’t guarantee that we will receive your returned item. If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and your refund will be processed through the same method of payment you originally used. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

A note on custom orders:

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Custom pieces are designed with close work between our artisan and our customer in order to create the perfect piece. Due to the personal nature of these designs, they are non-returnable and non-refundable.

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